Frequently Asked Questions
Check in is at 4pm and Check out is at 10am. If you arrival time is before 4pm, you can still make a full beach and pool day of it. Just collect the bathroom key from the lockbox and leave your belongings in your car. You can use the pool bathrooms to change and enjoy the pool and beach and get your vacation started early. Please don’t check in with the housekeeper and try to rush her. She is instructed to work until 4pm and it really does take that long to provide you with excellent service that you would expect in your own home. If you tell her that you are wanting to get in early, she will rush through and you will not be as happy with her work. Please wait and it will be worth it.
Check out is at 10am and I book the condos at 100% occupancy so I can pretty much bet, that the new guests will be ready to start their vacation at 4pm and the housekeeper will need to start promptly at 10am to provide the best service.
The cancellation policy is 45 days prior to arrival with a $100 cancellation fee. If you still need to cancellation within the 45 days, I will still try to rent the condo out and will refund you what I collect, minus the $100 cancellation fee. I am currently looking into cancellation rental insurance.
The Balance is due 30 days prior to arrival either by check or credit card. I may be adding additional methods of payments as I do more research with new technologies being offered by Merchant Services and Banks.
25% of the grand total reserves the condo. The balance is due 30 days prior to arrival.
You can stay for less than 7 nights, but the rental amount will still be for 7 nights, Saturday to Saturday.
I’m sorry but I only rent my condos Saturday to Saturday. Can you get a hotel for a night that doesn’t fit into this schedule?
No, they are not free, but they are a wonderful splurge. You can reserve them in advance by the day or week or you can just show up and they will stop by and collect your rental fee. Here is the website for Beach Service West. http://www.beachservicewest.com/
Yes, each condo has between 4 and 6 beach chairs each, sometimes more. If you get there are there are not enough, please purchase what you need at the CVS or anywhere convenient and I will reimburse you. Chairs can break at any time and I want to be sure that you have what you need.
There are 6 beach towels for Villa Madeira and 8 beach towels for Sand Castle. The same amount of bath towels are also provided. All bed linens are supplied as well.
No, I’m sorry, but the condo association does not allow it and the condo is pet free for guests with allergies.
6 guests are allowed in Villa Madeira and up to 8 in Sand Castle.
No, the price is the weekly rate plus $150 cleaning and 13% tax. There is no security deposit. Both the rent and the cleaning are taxed.